1. Don't criticize, condemn or complain. Never be rude
or insulting.
2. Give honest, sincere appreciation.
3. Arouse in the other person an eager want. Remember to keep in touch with friends, and family, it
will be appreciated.
4. Become genuinely interested in other people.
5. Smile when you see people you recognize. As you walk
through the office, down the hallway, etc., you may realize that it's a natural
reaction to look at something else or do something with your hands rather than
acknowledge a new acquaintance. Try your best to look in their direction and
give them a warm smile to let them know you care.
6. Be a good listener. Encourage others to talk about
themselves.
7. Talk in terms of the other person's interest.
8. Make the other person feel important - and do so
sincerely.
9. The only way to get the best of an argument is to
avoid it.
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